Terms & Conditions
PLEASE READ CAREFULLY BEFORE BOOKING YOUR TRIP WITH JETSET SQUAD
The following terms and conditions apply to any trip booked with JETSET SQUAD/ STATED PARTNERS. By booking a trip with JETSET SQUAD you (hereinafter referred to as, “you” “your” or “traveler”) acknowledge that you (i) are 21 years of age or older, (ii) understand and accept these terms and conditions (the “Terms and Conditions”) and (iii) are entering into a contractual relationship with JETSET SQUAD.
PRICE POLICY; TRIP DEPOSIT; INVOICING; FINAL PAYMENT
All trip prices are as posted on the JETSET SQUAD website at the time of booking and do not include airfare. Trips are priced per person, based on shared occupancy. Single rooms may be available at an additional cost and the prices will be listed where applicable. Prior to booking, prices are subject to change without notice. If you are using our payment plan option, you must submit a non-refundable, non-transferable, per person deposit (equivalent to the first month’s installment payment or other amount determined by JETSET SQUAD in its sole discretion) at the time of booking to reserve your space. JETSET SQUAD will send you invoices for the remaining balance. You may submit payments to our marketing partner by paypal, online transfers or credit card if mutually agreed.
Payment of the required deposit indicates that you have read and accepted the Terms and Conditions. Once your deposit has been received and processed by JETSET SQUAD or our marketing partner website you will receive confirmation of your booking (subject to availability) by email. After booking, JETSET SQUAD may send you an additional email with the payment terms and details of the trip. Each traveler is responsible for verifying the information and notifying JETSET SQUAD of any discrepancies or errors. If there is an error JETSET SQUAD will send a revised invoice to reflect the correct pricing. JETSET SQUAD may cancel your booking if final payment is not received by the due date without refund. Final payment is usually due between 1-2 months before the start of the trip.
All payments made after the initial 48hr deposit are non-refundable.
CHANGES
1. Changes.
JETSET SQUAD reserves the right to make changes to any and all aspects of the trip (which may include without limitation changes to the types and/or timing of activities available during the trip, items and/or services included with the trip, accommodation, the itinerary, and/or the nature of the trip) if, in JETSET SQUAD's sole discretion, JETSET SQUAD deems it necessary to do so due to conditions that may be hazardous, dangerous, or otherwise adverse or threatening, if an act or omission of a third party prevents any such aspects of the trip or any portion of the trip, or for any other reason considered commercially necessary by JETSET SQUAD. You will not be eligible for any refunds of any amounts based on any such changes by JETSET SQUAD.
2. Cancellations/Refunds.
BY JETSET SQUAD.
JETSET SQUAD reserves the right to cancel your reservation if your total payment is not received on or before the payment due date and you will not be eligible for any refunds of any amounts. JETSET SQUAD reserves the right to cancel the trip prior to the departure date in the event an insufficient number of registrants are confirmed for the trip or for any other commercial reason in JETSET SQUADs sole discretion and, in such an event, you will receive a full refund of the amount you remitted to JETSET SQUAD. With that said in no event will JETSET SQUAD be responsible for any other amounts, including preparation costs, airfare, travel documents, Travel insurance, Covid-19 situations, or any other Losses or claimed damages. JETSET SQUAD may cancel or reschedule a trip for any reason. In the event a trip is completely canceled and not rescheduled by the company, JETSET SQUAD will refund the amount received from you. JETSET SQUAD may, but will have no obligation to reschedule the trip. JETSET SQUAD will not be responsible for any additional costs or any fees incurred by you due to the cancellation or rescheduling of a trip. The cost of airline tickets or other travel arrangements, not made by JETSET SQUAD will be the sole responsibility of the traveler. For this reason JETSET SQUAD advises that every traveller gets travel insurance which covers trip cancelation.
Unfortunately due to vendor agreements, contracts and pre-paid non refundable bookings for tours, we will not be able to give you a full refund if you are unable to attend. Same rules apply for any and all Covid-19 situations because it is out of our control. If the trip gets cancelled due to COVID-19, we will reschedule the entire trip to another date. You reservation will transfer over to the new dates.
https://jetsetsquad.ca/pages/refund-policy
BY TRAVELLER.
All cancellations by you must be in writing and emailed to ( info@jetsetsquad.ca) or the contact email address specified on the partner website. A full refund, not including deposit and minus credit card processing fees, will be issued if your cancellation request is received by JETSET SQUAD within 48 hours after booking a trip. The refund will be reimbursed to you within 5-7 business days. If the traveller decides to cancel after 48 hours they can transfer their spot to someone else. JETSET SQUAD is not responsible for transferable tickets and it is the responsibility of the traveler to make that transfer. JETSET SQUAD can not and will not offer refunds after 48 hours of a traveler booking their trip with the company.
2.3. Effect of Changes or Cancellation.
In the event of any change or cancellation, you acknowledge that you will have no right of refund of the Total Payment (whether in whole or in part) and no right to claim compensation for any Liabilities incurred and/or sustained by virtue of any change or cancellation.
HEALTH AND FITNESS ELIGIBILITY
You represent that you are over the age of twenty one (21) and are healthy, in good physical and mental health, and are at a level appropriate to participate in, and are fully capable of participating in, the trip. You further represent that you do not suffer from any medical conditions or disabilities that may restrict, limit, prevent, or preclude your participation in the trip, including any Physical Activities. You have consulted with your physician and your physician has authorized you to participate in the trip, including any Physical Activities. You will discuss and address any questions or concerns you may have about your physical or mental health with the appropriate health care professional prior to the Departure Date. Documentation from your physician confirming your clearance to participate in the trip can be provided upon request. If, at any time, you have any doubts about your physical condition or fitness to participate in any aspect of the trip, you will cease participation in the same and seek appropriate medical attention. YOU ARE HEREBY ADVISED THAT THE TRIP MAY TAKE PLACE IN REMOTE AREAS WHERE THERE IS LITTLE OR NO ACCESS TO TRADITIONAL MEDICAL SERVICES OR HOSPITAL FACILITIES FOR SERIOUS HEALTH ISSUES (OR YOUR PARTICULAR HEALTH ISSUES). YOU ARE FURTHER ADVISED THAT ANY MEDICAL OR EVACUATION EXPENSES WILL BE YOUR SOLE RESPONSIBILITY. As a result, we strongly encourage you to purchase travel insurance with appropriate coverage for your needs. We reserve the right in our sole discretion to refuse your participation in the trip, Physical Activities, and/or any other activities, due to medical, fitness, or other grounds.JETSETSQUAD also reserves the right to deny participation in the trip or any related activities at any time to individuals demonstrating behavior that may result in injury to themselves or others.
ASSUMPTION OF RISK.
You understand that serious accidents may occur during Physical Activities and that participants can sustain fatal and/or serious personal injury. As stated above, the trip may take place in a remote location where there is little or no access to traditional medical services or hospital facilities for serious and/or particular health issues. You may also be visiting places where the political, cultural, and geographical attributes of the location present risks and physical challenges that are greater than those present in your country of residence. It is your own responsibility to familiarize yourself with all possible relevant travel information in connection with your participation in the trip. Understanding and in full consideration of the foregoing, you agree to solely and exclusively assume full and complete responsibility for and the risks inherent in travel and engaging in Physical Activity which may include injury, death, property damage, and/or any other kind of Liability, whether foreseen or unforeseen, which may occur during your participation in the trip. You acknowledge that your decision to participate in the trip is made in full consideration of the foregoing information and that you solely and exclusively assume the risks involved with participating in the trip. IN NO EVENT WILL JETSET SQUAD BE LIABLE FOR ANY LIABILITIES ARISING FROM OR IN CONNECTION WITH YOUR PARTICIPATION IN THE TRIP.
INJURY
In the event you are injured while participating in the trip, you agree to assume all financial obligations for any and all medical costs you incur. You acknowledge and agree that IN NO EVENT SHALL JETSET SQUAD AND OUR MARKETING PARTNERS/OR ANY COMPANY PARTY BE LIABLE OR RESPONSIBLE FOR ANY LOSSES OR LIABILITIES ARISING OUT OF YOUR PARTICIPATION IN THE TRIP.
WAIVER OF LIABILITY AND RELEASE
In consideration for participating in the trip, YOU VOLUNTARILY ASSUME FULL RESPONSIBILITY FOR AND HEREBY RELEASE, WAIVE, DISCHARGE, HOLD HARMLESS, AND COVENANT NOT TO SUE WE LOVE TRAVEL, ITS OFFICERS, MEMBERS, AGENTS, CONTRACTORS, EMPLOYEES, VOLUNTEERS, GUIDES, FOUNDER, MARKETING PARTNERS AND OTHER REPRESENTATIVES (each a “company party” and collectively, the “company parties”) FOR ANY AND ALL CLAIMS, DEMANDS, ACTIONS, CAUSES OF ACTION, AND/OR LOSSES (including but not limited to any exemplary, direct, indirect, incidental, special, consequential, punitive, or other damages, medical expenses, lost wages/income, loss of services, lost profits, property damage, pain, illness, and death) (collectively “liabilities”) WHATSOEVER ARISING OUT OF OR IN ANY WAY RELATED TO YOUR TRAVEL TO AND/OR PARTICIPATION IN THE TRIP AND/OR ANY ACTIVITIES CONDUCTED IN CONNECTION THEREWITH, REGARDLESS OF WHETHER SUCH LIABILITIES ARE CAUSED BY THE NEGLIGENCE OF ANY COMPANY PARTY OR OTHERWISE, AND REGARDLESS OF WHETHER SUCH LIABILITY ARISES IN TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ANY COMPANY PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LIABILITIES, TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW. You have been advised and urged to obtain travel insurance to cover against Liabilities resulting from trip cancellation or interruption, weather, natural disaster, strike, illness, job reasons, accident, sickness, evacuation, pre-existing medical conditions, baggage delay, loss, theft, Covid-19, and other Liabilities associated with travel and your participation in the trip. You acknowledge that whether or not you elect to purchase or not purchase travel insurance, you will not look to any of the JETSET SQUAD TEAM /PARTNERS for reimbursement for any Liabilities suffered or occurring during your travel and/or participation in the trip.
GRATUITIES
Gratuities are included for services during certain portions of the trip. This includes gratuities for wait staff, included meals and hospitality staff at accommodations for nights purchased through JETSET SQUAD. Gratuities for your tour director, local hosts, local guides and driver are not included in the trip price (unless otherwise noted in pricing details) and are discretionary.
NOT INCLUDED IN THE TRIP PRICE
The following charges are not included in the trip price unless otherwise noted: airfare to and from the start of your trip; airline baggage fees including checked and/or excess baggage fees; passports; visas and vaccinations; tips to your tour director, local host, driver, local guides, rest room attendants; gratuities on ferries, trains; laundry; telephone; minibar; alcohol, beverages, and food outside of the contracted JETSET SQUAD meals as presented at accommodations venues or restaurants (these extra items will be billed to you before leaving the accommodation or restaurant); optional excursions; porterage at airports and train stations; travel insurance; and all other items of a personal nature.
AIR ARRANGEMENTS TO DESTINATIONS
Travelers must purchase their own return airline tickets to the travel destination. JETSET SQUAD will not arrange air transportation and shall not be responsible or liable for a traveler’s airfare, airline ticket, or air travel arrangements. All issues with your air travel shall be resolved with the respective airline on which you are ticketed. In the event the airline cancels, reschedules, or delays a flight for any reason or you miss your departure flight or connection, no refunds will be provided by JETSET SQUAD for missed portions of the trip. You are fully responsible for any additional expenses you may incur prior to joining the trip if you miss your departure flight or connecting flight. JETSET SQUAD recommends all travelers purchase travel insurance with provisions to cover unforeseen and unexpected expenses.
INSURANCE
JETSET SQUAD recommends traveler’s to purchase travel insurance for their JETSET SQUAD trip. The insurance should cover the cost of trip cancellations, including Covid-19, flight delays and cancellations, loss of employment, and accidents and illness suffered by you that would prevent you from traveling on your booked trip or that may occur during the trip. You should consider purchasing additional coverage to cover any money you may have spent prior to your scheduled trip departure. Travelers can submit documentation evidencing their purchase of traveler’s insurance to JETSET SQUAD upon request. JETSET SQUAD is not responsible for any losses you incur and/or sustain, or mentioned expenses if you do not purchase travel insurance.
LANGUAGE
All tour directors, local hosts and local guides utilized by JETSETSQUAD speak English. Travelers should be able to speak, read and understand English.
AUTHORITY TO REMOVE OR REFUSE TRAVELERS
In the event JETSET SQUAD believes that a traveler may interfere with other traveler’s enjoyment of the trip, JETSET SQUAD may, in its sole discretion, refuse to allow the traveler to commence the trip or remove a traveler from the trip. Travelers who (i) are considered a danger to themselves or others or (ii) have engaged in or are threatening to engage in behavior that may adversely affect the safety, security, comfort, enjoyment, or well-being of other travelers or JETSET SQUAD representatives (including, but not limited to, behavior that is disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, or obscene) or (iii) have failed or refused to following JETSET SQUAD directives, recommendations, instructions, policies, or procedures, may be removed from the trip. In the event JETSET SQUAD refuses participation in an activity or removes a traveler, JETSET SQUAD may leave the traveler at any destination and shall not be liable or responsible for accommodations, transportation, meals, medical care, or any other expenses incurred by the traveler after refusal or removal from the trip. JETSET SQUAD will not refund any portion of the price paid by any traveler who is refused or removed and JETSET SQUAD will be entitled to recover from the traveler any costs or expenses incurred by JETSET SQUAD in removing or refusing the traveler.
UNDERAGE TRAVELERS
JETSET SQUAD requires travelers to be 21 years of age or older to book a trip and travel alone. Persons under the age of 18 are not permitted.
SPECIAL ASSISTANCE TRAVELERS
Travelers who require special assistance due to a disability must notify JETSET SQUAD when booking a trip. In the event that JETSET SQUAD is unable to arrange acceptable and reasonable accommodations for special needs or disabled travelers JETSET SQUAD will notify traveler and traveler will have the option to decide if they want to continue on the trip. However, JETSET SQUAD shall not be responsible for any denial of services by accommodations, restaurants, or other independent suppliers during the trip. JETSET SQUAD will not provide individual assistance to a special needs disabled traveler during the trip. Travelers must be able to independently partake in the activities of the trip. Special needs or disabled travelers should have a qualified and physically able companion accompany them to assist them during the trip. If a traveler fails to notify JETSET SQUAD of a disability requiring special attention when booking the trip, JETSET SQUAD reserves the right to cancel the booking or terminate the traveler’s trip. JETSETSQUAD may cancel or terminate a trip if the special needs or disabled traveler is not accompanied by a person who will provide assistance or if a traveler’s special needs or disabilities are not suitable for the trip. In the event JETSET SQUAD cancels the booking or terminates the trip, JETSET SQUAD will not refund or cover any costs or expenses incurred by the special needs or disabled traveler after cancellation or termination. Some activities during the trip may require travelers to engage in extensive standing, sitting, or walking and facilities or sightseeing locations may not accommodate wheelchairs. The Americans with Disabilities Act is a federal law only applicable within the U.S.; therefore facilities and accommodations for disabled individuals may be limited outside the U.S. JETSET SQUAD will not refund or cover any cost or expense incurred by a special needs or disabled traveler for any missed activities due to the traveler’s inability to fully participate with the group.
VISAS & PASSPORTS
International travel requires a passport. You must verify all requirements and obtain a passport and all necessary visas for your travel destination , including all health requirements if any. If you are refused entry into any country for failing to meet the entry and exit requirements, JETSET SQUAD will not be liable. All travelers must consult with their appropriate consulates to determine if any visas or other documents are needed for entry. For more information on passport and visa requirements.
ACCOMMODATIONS
JETSET SQUAD utilizes various accommodations such as hotels, Airbnb villas and bed-and-breakfasts to house travelers during a trip. Each trip will vary in terms of the accommodations used. Shared room accommodations, with twin beds, will be provided (double), and/or 1 king bed to be shared. Single room accommodations may be available at an additional charge and must be requested at the time of booking. Room and bed preferences are not guaranteed. Check-in times vary worldwide. JETSET SQUAD cannot control or guarantee check-in times.
SERVICE INQUIRIES AFTER THE TRIP
If a situation arises during the trip, please advise a JETSET SQUAD representative of your complaint or claims as soon as possible. All JETSET SQUAD involving JETSET SQUAD services or the services of its third-party suppliers, marketers must be relayed to JETSET SQUAD within 30 days after completion of the trip. If not, you will forfeit any compensation or other resolution that may have been due to you.
HOLIDAYS
Certain planned activities during the trip may be unavailable if such activities fall on dates that are designated local or national holidays. In the event a planned activity is unavailable, if possible, JETSET SQUAD will offer an alternative activity. No refund or discount will be given to travelers for events that are cancelled due to local customs.
HEALTH; SAFETY; MEDICAL INSURANCE
JETSET SQUAD endeavors to provide a safe environment and experience for its travelers but cannot protect or guard traveler from certain risk and dangers when traveling abroad. During a trip travelers may be faced with forces of nature; political unrest; acts of lawlessness or terrorism; accidents or illnesses or other situations that may endanger the life of the traveler. JETSET SQUAD will not be responsible for any risks and dangers that may arise and by booking a trip with JETSET SQUAD you agree not to hold JETSET SQUAD and partners liable for any harm suffered by you during the trip. You agree to hold JETSET SQUAD harmless regarding any provision of medical care or the adequacy of any care rendered. You must ensure that you are informed and aware of the applicable health requirements and recommended precautions relevant to the trip and that you carry all necessary vaccination documents, personal health information or personal medication. You run the risk of being denied entry into a country if you fail to present the required vaccination documentation. Prior to booking a trip, you should refer to U.S. Department of State’s website www.travel.state.gov for travel advice and vaccination requirements for the trip destination.
PHOTOGRAPHS
Photographs appearing on the JETSET SQUAD and Partners website are used solely as a representation or similar depiction of the possible facilities and attractions. All travelers should not rely on those depictions due to camera angles and routes that may be taken on the trip. Actual facilities and attractions will vary. On some trips, JETSET SQUAD may hire a photographer to take pictures of the travelers, activities, and attractions. By booking a trip with JETSETSQUAD/ partners, you agree to grant JETSETSQUAD permission to use photos of you taken during the trip by the JETSETSQUAD photographer on our website and social media platforms for marketing purposes only. JETSETSQUAD may, in its sole discretion, make the pictures available to travelers as part of the trip or as an additional cost. In the event you upload your photos to the JETSET SQUAD/ Partners website, any upload grants a perpetual license to JETSET SQUAD to use your photos for marketing purposes.
OPTIONAL EXCURSIONS
Optional excursions, outside of the planned JETSET SQUAD trip activities may be available for booking through local operators or other third parties. These parties are entirely independent of JETSET SQUAD and do not form any part of the JETSET SQUAD trip. Any optional excursion you book will not be governed by these Terms and Conditions. In booking with a third party/local operator, you will be entering into a contract with said organizer or operator and will be subject to their terms and conditions, which may include limitations of liability or exclusions. JETSET SQUAD shall not be liable for any optional excursions or for any acts or omissions of the third-party/local operator, its employees or agents or any other person connected therewith, even where JETSET SQUAD advertises, suggests or assists with booking an optional excursion with the third-party or local operator. Any advice or assistance on or with any optional excursions provided by any local representative does not mean or imply that the option is sold, supervised, or controlled by JETSET SQUAD, or that any such advice or assistance is given on behalf of JETSET SQUAD. JETSET SQUAD advises travelers to check with the operator of any optional excursion for the applicable terms and conditions before booking.
WI-FI
Wi-Fi connectivity may or may not be available during the trip. If available, it may be delayed, slowed, or otherwise interrupted. JETSET SQUAD has no obligation to provide travelers with Wi-Fi connectivity during travel in remote areas.
PRIVACY POLICY
By using JETSET SQUAD website and booking a trip with JETSET SQUAD/Partners, you consent to JETSET SQUAD use of your personal information. You acknowledge and agree that by purchasing a trip with JETSET SQUAD, you consent to JETSET SQUAD transmitting your personal information to our third-party suppliers, as necessary. You acknowledge that you have reviewed and agreed with the JETSET SQUAD privacy policy.
THIRD PARTY PROVIDERS
JETSET SQUAD is an independent limited liability company acting as an intermediary to provide a trip comprised of services offered by third-party suppliers. Third-party suppliers providing trip services are not agents, employees, servants, or joint venturers of JETSET SQUAD. JETSET SQUAD has independent contracts with each of the suppliers for the services. All trip services provided by third-parties are subject to the terms and conditions specified in the third party supplier documents and to the laws of the countries in which the services are supplied. The third party supplier terms and conditions are available to you upon request. You agree that neither JETSET SQUAD nor its representative shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services. After departure, if the services included in the trip cannot be supplied or there are changes in an itinerary for reasons beyond the control of JETSET SQUAD, depending on the circumstance, JETSET SQUAD will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of travelers.
LIMITATION OF LIABILITY
To the extent permitted by law, neither JETSET SQUAD nor any of its related companies, directors, employees or agents accept any liability in contract, tort or otherwise for any claim, injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of another traveler or third party providers over whom JETSET SQUAD has no direct control, by force major or by any other event which is beyond JETSET SQUAD control. Any limitation of responsibility stated for JETSET SQUAD in these Terms and Conditions applies and extends to its related companies, directors, officers and agents. This limitation of liability provision does not make JETSET SQUAD responsible for any costs and fees that are specifically stated as being your responsibility. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of JETSET SQUAD under applicable law.
GOVERNING LAW; DISPUTE RESOLUTION
Unless otherwise precluded by law, disputes or claims must be filed within three months following completion of the trip. This agreement shall be governed by Canada, and any dispute, mediation or arbitration pertaining to this agreement must take place and may be brought only in courts in Canada. Mediation shall be the first form of resolution for any dispute between you and JETSET SQUAD. The mediator used shall be one selected by JETSET SQUAD . If the dispute cannot be resolved through mediation, the parties must proceed to binding arbitration in Canada to resolve the dispute. Arbitration proceeding shall be administered by and pursuant to the rules of Canada. The prevailing party shall be entitled to receive from the other party, reasonable attorneys’ fees and reasonable cost and expenses. Arbitration against JETSET SQUAD must be arbitrated on an individual basis. Disputes shall not be arbitrated on a class action basis or on behalf of the general public. You hereby waive any right to punitive damages.
AMENDMENTS
The Terms and Conditions may only be amended, modified or waived by an authorized representative of JETSET SQUAD. Any such modification, amendment or waiver must be in writing.
The Terms and Conditions are subject to change. JETSET SQUAD advises you to check the JETSET SQUAD/PARTNERS website for the latest version of the Terms and Conditions prior to booking your trip.